- Job Title: Credible Messenger – Overnight
- Program: Safe Healing Center (SHC) / DYD-Regulated Program
- Reports To: Program Manager
- Employment Status: Full-Time, Non-Exempt
- Schedule: Overnight shifts (typically evening through early morning hours; includes weekends and holidays)
- Location: Los Angeles, CA
- Salary Range: $24–26/hour, based upon experience
(This position is part of our future hiring plan, with openings expected to begin in late May or early June 2026)
Position Summary:
The Overnight Credible Messenger (OCM) is a frontline, relationship-centered role responsible for maintaining safety, stability, and supportive presence during overnight hours at the Safe Healing Center. The Overnight Credible Messenger builds trust through consistency, lived experience, and trauma-informed practice while ensuring residents are supported, supervised, and safe during nighttime operations.
This role emphasizes de-escalation, crisis response, emotional support, and environmental safety while reinforcing program expectations, accountability, and healing-centered values.
Core Responsibilities
Overnight Resident Support & Engagement
- * Maintain a calm, consistent, and supportive overnight presence.
- * Provide emotional support and guidance to residents experiencing stress, anxiety, or sleep-related challenges.
- * Build trust through respectful communication and appropriate mentorship.
- * Model healthy coping strategies, accountability, and positive behavior.
- * Respond to resident needs while maintaining professional boundaries.
Safety, Supervision & Facility Monitoring
- * Maintain active supervision of residents throughout overnight hours.
- * Conduct required room checks, bed checks, head counts, and walkthroughs per policy.
- * Monitor facility security, entrances/exits, and overnight activity.
- * Ensure compliance with curfews, quiet hours, and overnight expectations.
- * Identify and immediately report safety concerns, maintenance issues, or policy violations.
Crisis Response & De-escalation
- * Respond promptly to overnight crises, conflicts, or emotional distress.
- * Utilize trauma-informed and restorative de-escalation techniques.
- * Follow emergency, medical, and critical incident protocols as required.
- * Notify on-call supervisors and document incidents in accordance with policy.
Documentation & Shift Handover
- * Complete accurate overnight logs, incident reports, and required documentation.
- * Document resident interactions, disturbances, and interventions.
- * Provide clear shift handoff communication to morning/day staff.
- * Maintain confidentiality and compliance with HIPAA and program standards.
Collaboration & Professional Conduct
- * Coordinate with Housing Managers, Case Managers, Clinicians, and supervisors as needed.
- * Participate in required meetings, trainings, and supervision sessions.
- * Maintain professionalism, reliability, and accountability during independent overnight work.
- * Uphold all SHC and DYD policies and procedures.
Required Qualifications
- * Lived experience relevant to the population served (justice-impacted, system-involved, or community violence impacted).
- * Valid California Driver’s License, reliable vehicle, and current auto insurance coverage.
- * High school diploma or GED required.
- * Ability to work independently and make sound decisions overnight.
- * Strong observational, communication, and documentation skills.
- * Ability to remain calm and effective during emergencies or crises.
- * Willingness to work overnight shifts, weekends, and holidays.
Preferred Qualifications
- * Prior experience in overnight residential, shelter, reentry, or supportive housing settings.
- * Experience as a Credible Messenger, peer mentor, or youth support professional.
- * Training or experience in trauma-informed care and crisis intervention.
- * CPR/First Aid certification (or willingness to obtain).
- * Bilingual or multilingual skills preferred.
Training & Compliance Requirements
- * Completion of DYD-mandated and SHC-required trainings.
- * Trauma-Informed Care and De-escalation Training.
- * Crisis Intervention and Emergency Response Training.
- * Mandated Reporter Training.
- * Background clearance, TB testing, and county-required compliance checks.
Physical & Environmental Requirements
- * Ability to remain awake, alert, and attentive during overnight hours.
- * Ability to conduct frequent walking rounds and remain on feet for extended periods.
- * Ability to respond quickly to emergencies.
- * Ability to lift up to 25 pounds.
- * Work in a residential overnight environment with youth and young adults.
Core Competencies
- * Reliability and independence.
- * Strong judgment and situational awareness.
- * Calm, supportive presence during crises.
- * Trauma-informed and culturally responsive engagement.
- * Clear communication and documentation skills.
Equal Employment Opportunity Statement
The Safe Healing Center is an equal opportunity employer and is committed to creating an inclusive, supportive, and healing-centered workplace for all staff and residents.
Compensation and Benefits
- Comprehensive benefits package including vacation, medical, dental, and vision insurance, Life/AD&D insurance, and a 403(b)-retirement plan with employer match.
How to Apply
- Formerly incarcerated individuals or those impacted by the criminal justice or child welfare systems are encouraged to apply.
- Please send a cover letter and resume to careers@anewwayoflife.org with “Credible Messenger – Overnight Full Time Application” in the subject line.
