- Job Title: Credible Messenger – SAFE Healing Center
- Program: Safe Healing Center (SHC) / DYD-Regulated Program
- Position: Credible Messenger – SAFE Healing Center
- Reports To: Program Manager
- Employment Status: Full-Time, Non-Exempt
- Schedule: Full-time (may include evenings, weekends, and holidays)
- Location: Los Angeles, CA
- Salary Range: $26–28/hour, based upon experience
(This position is part of our future hiring plan, with openings expected to begin in late May or early June 2026)
Position Summary:
The Credible Messenger (CM) is a frontline, relationship-centered role responsible for providing consistent mentorship, support, and guidance to residents of the Safe Healing Center. Credible Messengers draw from lived experience, cultural humility, and trauma-informed practice to build trust, model accountability, and support residents in achieving personal, educational, vocational, and behavioral goals.
The Credible Messenger plays a critical role in maintaining a safe, supportive, and healing-centered environment while reinforcing program expectations, restorative practices, and positive community norms.
Core Responsibilities
Resident Engagement & Support
- * Build authentic, trusting relationships with residents through consistent presence and engagement.
- * Provide one-on-one mentorship, coaching, and informal counseling support.
- * Model positive decision-making, conflict resolution, and emotional regulation.
- * Support residents in developing life skills, goal setting, and accountability.
- * Encourage participation in education, employment, treatment, and pro-social activities.
Safety, Supervision & Environment
- * Maintain active supervision of residents during assigned shifts.
- * Ensure adherence to program rules, curfews, schedules, and expectations.
- * De-escalate conflicts using trauma-informed and restorative approaches.
- * Support crisis intervention efforts in coordination with supervisors and clinicians.
- * Conduct room checks, head counts, and safety walkthroughs as required.
Restorative & Healing-Centered Practices
- * Facilitate or support restorative conversations and circles when appropriate.
- * Reinforce a culture of respect, responsibility, and community healing.
- * Support residents in understanding the impact of their choices.
- * Collaborate with clinical and case management staff to reinforce treatment goals.
Documentation & Communication
- * Accurately document resident interactions, incidents, and shift activities.
- * Complete required logs, reports, and case notes in a timely manner.
- * Communicate concerns, progress, and incidents to supervisors and the multidisciplinary team.
- * Participate in team meetings, case conferences, and supervision sessions.
Collaboration & Professional Conduct
- * Work collaboratively with Case Managers, Housing Managers, Clinicians, and leadership.
- * Maintain professional boundaries while remaining relatable and supportive.
- * Uphold confidentiality and comply with HIPAA and program policies.
- * Represent the program with professionalism and integrity.
Required Qualifications
- * Lived experience relevant to the population served (justice-impacted, system-involved, or community violence impacted).
- * Valid California Driver’s License, reliable vehicle, and current auto insurance coverage.
- * High school diploma or GED required.
- * Demonstrated ability to build rapport with transitional-age youth and young adults.
- * Strong communication and interpersonal skills.
- * Ability to remain calm and effective in high-stress situations.
- * Willingness to work flexible schedules, including evenings and weekends.
Preferred Qualifications
- * Prior experience as a Credible Messenger, mentor, peer support specialist, or youth advocate.
- * Experience working in residential, reentry, or supportive housing settings.
- * Knowledge of trauma-informed care, restorative justice, and healing-centered engagement.
- * CPR/First Aid certification (or willingness to obtain).
- * Bilingual or multilingual skills preferred.
Training & Compliance Requirements
- * Completion of DYD-mandated and SHC-required trainings.
- * Trauma-Informed Care and De-escalation Training.
- * Crisis Intervention and Safety Training.
- * Mandated Reporter Training.
- * Background clearance and TB testing as required by county and program standards.
Physical & Environmental Requirements
- * Ability to remain on feet for extended periods.
- * Ability to respond quickly to emergencies.
- * Ability to lift up to 25 pounds.
- * Work in a residential setting with youth and young adults.
Core Competencies
- * Empathy and cultural humility.
- * Accountability and reliability.
- * Strong boundaries with authentic engagement.
- * Conflict resolution and de-escalation skills.
- * Team collaboration.
Equal Employment Opportunity Statement
The Safe Healing Center is an equal opportunity employer and is committed to creating an inclusive and supportive workplace for all staff and residents.
Compensation and Benefits
- Comprehensive benefits package including vacation, medical, dental, and vision insurance, Life/AD&D insurance, and a 403(b)-retirement plan with employer match.
How to Apply
- Formerly incarcerated individuals or those impacted by the criminal justice or child welfare systems are encouraged to apply.
- Please send a cover letter and resume to careers@anewwayoflife.org with “Credible Messenger – Full Time Application” in the subject line.
